Privacy Policy
Last updated: January 2025
ElderNest is committed to protecting your privacy. This policy explains how we handle your data in plain language.
Information We Collect
What you provide:
- •Account info (name, email)
- •Profile information
- •Care recipient details you choose to add
- •Health information you store (medications, appointments)
- •Documents you upload
What we collect automatically:
- •Device type and operating system
- •App usage analytics (to improve the product)
- •Crash reports
How We Use Your Data
- •Provide the caregiving coordination features you signed up for
- •Send notifications and reminders you've enabled
- •Improve the app based on how people use it
- •Respond to your support requests
- •Keep the service secure
Who Sees Your Data
We never sell your personal information.
Your data is shared only with:
- •Family members you invite to your care circle
- •Service providers who help run our infrastructure (hosting, email)
- •Legal authorities only when required by law
How We Protect Your Data
- •256-bit encryption for all data in transit and at rest
- •Secure cloud infrastructure
- •Regular security reviews
- •Access controls and authentication
Managing Your Data
You have full control over your data and can delete individual items at any time directly from the app:
- •Tasks - Delete any task you've created from the Tasks section
- •Appointments - Remove calendar events from the Calendar section
- •Documents - Delete uploaded files from the Documents section
- •Medications - Remove medication records from the Medications section
- •Emergency Contacts - Delete saved contacts from the Emergency Contacts section
When you delete individual items, they are removed immediately and permanently from our servers.
Account Deletion and Data Removal
You have the right to request deletion of your account and all associated data at any time.
To request account deletion:
- •Contact our support team at support@eldernest.app
- •or use the account deletion feature in the app settings
This action cannot be undone: All your data will be permanently deleted within 30 days of your request
SMS/Text Messaging Communications
If you provide a mobile phone number to ElderNest, we may send outbound SMS text messages to that number for the sole purpose of confirming and reminding you of scheduled appointments. We do not send marketing, advertising, or promotional text messages, and SMS is never used to solicit sales.
- •Message frequency varies based on the number of appointments scheduled, and may include a confirmation message and, where enabled, a reminder message per appointment.
- •Message and data rates may apply, depending on your mobile carrier and plan.
- •You may opt out of future SMS messages at any time by replying STOP to any message; reply HELP for assistance.
- •Carriers are not liable for delayed or undelivered messages.
- •SMS messages are sent through Telnyx, our third-party SMS delivery provider, outbound only, in compliance with its acceptable use policies and applicable telecommunications laws.
Questions?
Contact us at support@eldernest.app